malbet's Privacy Policy

1 Introduction and Scope

malbet is an online betting and casino platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to the malbet website, mobile application, and all related digital platforms.

The purpose of this Policy is to clearly inform you about what personal information we collect, why we collect it, how it is stored and used, and what steps we take to protect it. By using malbet's services, you agree to the terms of this Privacy Policy.

By registering with or using malbet, you must comply with our Terms and Conditions, which apply together with this Privacy Policy. In any dispute regarding data storage and processing, this document will serve as the final reference.

2 Types of Information Collected

malbet collects user information in several ways. The types of information collected are described in detail below:

2.1 Registration and Account Information

When creating an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (where identity verification is required)

2.2 Transaction and Financial Information

Information collected during deposit and withdrawal processes includes your mobile banking number (bKash, Nagad, Rocket, or Upay), transaction amount, date, and reference number. This information is used solely for payment verification and maintaining accurate account balances.

2.3 Device and Connection Information

When you access the platform, some technical information is collected automatically, such as:

• IP address and device identifier
• Browser type, version, and operating system
• Time of access, session duration, and pages browsed
• Referral source (how you arrived at the site)

2.4 Gaming Activity Information

Your play history on the platform, betting patterns, win/loss records, and bonus usage details are stored. This information is used to ensure responsible gaming and, where necessary, to protect your account.

3 Purposes of Using Information

malbet uses collected information only for the following specific purposes:

• Account Management: Registration, login verification, and ensuring account security.
• Payment Processing: Completing deposit and withdrawal requests accurately.
• Customer Support: Resolving your issues via live chat or email.
• Fraud Prevention: Detecting unauthorized access and suspicious activity.
• Service Improvement: Analyzing user experience to improve the platform.
• Sending Relevant Communications: Informing you of offers and updates based on your preferences (you can opt out at any time).
• Meeting Legal Obligations: Complying with applicable laws and regulations.

We never sell your information to third parties for commercial purposes. Any use of data is limited to the scope described in this Policy.

4 Data Storage and Security

malbet applies industry-standard technical measures to protect your information.

4.1 Encryption and Security Technologies

All communication on the platform is conducted through SSL (Secure Sockets Layer) encryption. Passwords and sensitive data are stored using hashing algorithms, so our staff cannot view passwords directly.

4.2 Retention Period

Your information may be retained while your account is active and, after account closure, for as long as required to meet legal obligations. Transaction records are kept for extended periods for financial audit purposes.

4.3 Access Controls

Only authorized malbet staff may access user data on a limited basis for necessary tasks. Internal data access policies are strictly controlled and logged.

5 Sharing Information with Third Parties

malbet never sells your personal information. However, for the operation of services, information may be shared with third parties in specific circumstances:

• Payment Processors: Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay for transaction verification.
• Technology Partners: Technology companies that assist in operating the platform, who are contractually bound to meet our privacy standards.
• Game Providers: Limited gameplay-related information may be shared with game developers including Pragmatic Play, Evolution, JILI, and PG Soft.
• Legal Authorities: Information may be provided to government and law enforcement agencies when required by applicable law or a court order.

When sharing information with third parties, we ensure that they have also adopted appropriate data protection measures.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the malbet website and app to improve user experience.

6.1 Use of Cookies

Cookies are small text files stored on your device. malbet uses the following types of cookies:

• Essential Cookies: Used to keep login sessions active and operate the platform's basic functions.
• Functional Cookies: Help remember your language preferences and display settings.
• Analytical Cookies: Used to understand site traffic and usage patterns.

6.2 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.

7 User Rights

malbet places the highest importance on your data protection rights. You have the following rights:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate information in your account.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Object to Processing: You can object to your information being used for marketing communications.
• Right to Data Portability: You can request your information in a structured format.

To exercise these rights, contact us at the email listed in the Contact section below. We generally respond to requests within 30 business days.

8 Protection of Minors

malbet strictly prohibits use of the platform by anyone under the age of 21. Age is verified during the registration process and we never knowingly collect information from minors.

If an account belonging to a minor is identified, it will be closed immediately and all associated data will be deleted. malbet encourages all adult users to monitor the online activity of minor members of their household.

Reading our Responsible Gaming Policy will help you understand how malbet maintains a safe and responsible gaming environment.

9 Policy Changes

malbet reserves the right to modify or update this Privacy Policy as needed. If any changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify users by email or through the platform for significant changes.
• Major changes may require new consent.

Continued use of malbet after any changes will be considered as your agreement to the updated Policy. We therefore recommend reviewing this page regularly.

10 Contact

If you have any questions, comments, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Direct support available 24/7, in both Bengali and English.
• Email: [email protected]

Our customer support team is available seven days a week, twenty-four hours a day. We take any privacy-related concerns seriously.

To learn general information about malbet, visit our About Us page.